WHO WE ARE AND HOW WE WORK...
PRODUCTION
ALL ITEMS ARE HAND MANUFACTURED IN NEW YORK CITY. PLEASE ALLOW 5-10 BUSINESS DAYS FOR PRODUCTION AFTER YOUR ORDER IS PLACED. DUE TO CREATION COMPLEXITY, SOME ITEMS MAY HAVE ADDITIONAL PRODUCTION TIME AS NOTED ON THE INDIVIDUAL PRODUCT PAGE. FOR INFORMATION REGARDING RUSH PROCESSING, PLEASE CONTACT SALES@ASHERLEVINE.COM. PLEASE ALLOW ADDITIONAL PRODUCTION TIME DURING AND BEFORE NEW YORK FASHION WEEK.
CUSTOMIZATION
MOST OF OUR PRODUCTS CAN BE CUSTOMIZED TO MEET INDIVIDUAL PREFERENCES. IF YOU ARE INTERESTED IN ALTERATIONS, PLEASE CONTACT SALES@ASHERLEVINE.COM FOR CUSTOM PRODUCT INFORMATION.
PRE-SALE ITEMS
SOME OUT-OF-STOCK ITEMS WILL BE MADE AVAILABLE FOR PRE-SALE PURCHASE.
PAYMENTS WILL BE CHARGED IMMEDIATELY, WHILE ITEMS WILL BE SHIPPED AT THE GIVEN DATE. PLEASE NOTE SHIPPING DATES LISTED ON EACH PRE-SALE PRODUCT PAGE.
SIZING
ITEMS GENERALLY RUN TRUE TO STANDARDIZED SIZING. IF YOU ARE BETWEEN SIZES, PLEASE ORDER ONE SIZE UP. PLEASE BE ADVISED THAT WE DO NOT ACCEPT RETURNS FOR WRONG SIZES. PLEASE CONTACT SALES@ASHERLEVINE.COM FOR SPECIFIC PRODUCT DIMENSIONS OR ANY OTHER SIZING INQUIRIES.
| CHEST | NATURAL WAIST | SLEEVE | |
| SMALL | 32" - 34" | 26" - 28" | 23" - 24" |
| MEDIUM | 36" - 38" | 29" - 31" | 25" |
| LARGE | 40" - 42" | 32" - 34" | 26" |
PRIVACY
CUSTOMER PRIVACY IS ASSURED. ALL USER INFORMATION IS KEPT CONFIDENTIAL AND WILL NOT BE SHARED WITH THIRD PARTIES.
ACCEPTED PAYMENT
WE CURRENTLY ACCEPT PAYPAL, GOOGLE CHECKOUT, AND MAJOR CREDIT CARDS. ALL PRICES LISTED ARE IN US DOLLARS.
SHIPPING & TAXES
ALL ORDERS ARE SHIPPED VIA FEDEX PRIORITY MAIL AND SHOULD ARRIVE WITHIN 5-7 BUSINESS DAYS. SHIPPING PRICES ARE AS FOLLOW: $14.50 FOR DOMESTIC
ORDERS, $26.95 FOR MEXICO AND CANADA, $43.45 FOR INTERNATIONAL ORDERS.
WE CANNOT SHIP TO P.O. BOXES. WE ARE NOT RESPONSIBLE FOR ITEMS ONCE
SHIPPED OR LIABLE FOR LOST PACKAGES. ORDERS WITHIN NEW YORK STATE ARE
SUBJECT TO A STATEWIDE 4% TAX. DOMESTIC ORDERS TO OTHER STATES WILL NOT
BE TAXED. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ADDITIONAL CHARGES
INCURRED BY CUSTOMS.
RETURNS AND EXCHANGES
PLEASE BE ADVISED THAT WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES. IF AN ITEM RECEIVED IS DAMAGED, THE CUSTOMER MUST SUBMIT A DEFECTIVE MERCHANDISE FORM WITHIN FIVE BUSINESS DAYS OF RECEIPT. THE CLAIM MUST INCLUDE A CLEAR PICTURE OF THE DEFECT. AFTER COMPLETING THE FORM, PLEASE DIRECT ALL DEFECT CLAIMS TO SALES@ASHERLEVINE.COM. WE WILL PROMPTLY RESPOND TO ALL DEFECT CLAIMS. IF A RETURN IS ACCEPTED, MERCHANDISE MUST BE SHIPPED BACK WITH ALL ORIGINAL PACKAGING AND TAGS. CUSTOMERS WILL BE SUPPLIED WITH A RETURN SHIPPING LABEL.
COLOR DISCREPENCIES
COLORS MAY BE SLIGHTLY DISTORTED DUE TO DIFFERENCES IN MONITOR CALIBRATION AND THE PHOTOGRAPHY PROCESS. PRODUCT IMAGES HAVE BEEN ALTERED TO MOST ACCURATELY REFLECT TRUE COLORS.
HELP/CONTACT
PLEASE DIRECT ANY QUESTIONS TO SALES@ASHERLEVINE.COM. FOR CUSTOMER SERVICE, PLEASE CALL (212) 226 1493. YOUR FEEDBACK IS IMPORTANT TO US - SHOULD YOU HAVE ANY SUGGESTIONS FOR IMPROVING YOUR SHOPPING EXPERIENCE, PLEASE SEND AN E-MAIL TO SALES@ASHERLEVINE.COM.